How do I pay for my order?
We accept PayPal, Visa and MasterCard. After you place an order, you will receive an email confirmation asking where you want us to ship your purchase.
When will my order be shipped?
In most cases orders will processed and shipped within two-three business days (Monday through Friday.) If any of the items you have ordered are out of stock, we will hold your order until the items come in. If for any reason this takes more than three business, we will notify you by email. Allow extra processing and shipping time during holiday seasons.
Gift Certificates are sent free-of-charge.
Natural Perfumes Only (NPO) - Client Policies /PayPal
Shipping & Return Policies
For international shipping: NPO is not responsible for acts of terror or taxes, tarrifs or customs fees.
NPO will provide confirmation and tracking numbers for each sale. Since perfume is a very personal item NPO cannot accept returns.
Return policy: Clients have 24 hours to notify NPO of a problem.
Customers should follow shipper instructions for perfume broken in shipping, including providing shippers with photos of the damaged product and packaging. For reasons of hygiene NPO does not allow returns.
If something is received broken or shipped in error, it will be refunded or replaced.
Damaged Items: Inspect packages at the time of delivery. If you received damaged items, such as a broken bottle, please contact us.
Items sent by error: If you received the wrong items in your order, please email us prior to returning any items so that NPO can issue you a Return Authorization Number. NPO will credit your account within 10 business days of receipt of returned items. Allow up to 30 days for your refund to be processed.
Please contact us to discuss return shipping options. Returns will not be refunded without a Return Authorization Number issued from NPO office.
How are most orders shipped?
Most of our orders are shipped via USPS, First-Class Mail, Priority Mail, Standard Post, or FedEx.
Alcohol based perfumes must now be shipped Standard Post, which takes 2- 10 days, or FedEx.
Most of our other products will be shipped USPS Priority Mail if the order does not include alcohol based liquid perfumes.
Shipping costs are paid separately.
Perfumes are shipped from the country of origin.
Shipping may be more expensive depending on the weight of the package and destination the package is shipped to.